Founded 15 years ago in a call center environment, Neocase Software is a world leader in customer service software solutions, helping companies maximize the productivity and quality of their service operations through collaboration, knowledge management, self-service, partner center to involve external partners when needed and automated workflow management using SLAs.
Designed for quick implementation, ease-of-use, and optimized for Microsoft Dynamics™ CRM 3.0, the Neocase Software solutions can be deployed either on demand or on premise. Only Neocase offers the elements of a proactive customer service solution that simplifies how your customers, employees and partners work with your smart agents. This allows you to focus on business and fulfill your customers' needs.
Neocase Software is a private customer service and CRM software solutions company located in San Francisco, California for North America operations and in Paris for Europe operations. Investors in the company include Iris Capital, CDC, and Supporter.
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