One single point of contact for users tailored to their access rights and needs - enables the control of requests from initiation.
End-to-end request management from end-user request to fulfillment - enables standardization and optimization of fulfillment processes.
Fully web-based, request interface - is easily linked or embedded into a corporate portal
One single catalog for all services and products - facilitates communication with end users
Flexible catalog definitions - configurable attributes and processes that enable deployment in complex or simple environments.
Flexible request form - enable IT to tailor the forms in order to collect the level of information necessary to optimize request processing
Business process technology - facilitates request fulfillment and application integration (ERP, etc.)
Designed for worldwide deployment - multi-lingual, multi-site, multi-currencies
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